krikya Privacy Policy

1 Introduction and Scope

krikya places the highest priority on the privacy of its users. This privacy policy applies to all services provided through the krikya platform — including online casino, sports betting, live casino, and other gaming services.

By using this platform, you are considered to have given your consent to the methods of data collection and processing described here. To learn more about your relationship with krikya and the terms of service use, please read our Terms and Conditions.

This policy may be updated from time to time. Users will be notified through their registered contact details if any significant changes are made. The latest version will always be available on this page.

2 What Information Is Collected

2.1 Registration and Identity Information

When creating an account, krikya collects the following information:

Full name and date of birth
Mobile number and email address
Username and password chosen by the user (stored in encrypted form)
National ID or passport details (for identity verification purposes)

2.2 Financial Transaction Information

During deposits and withdrawals, the mobile numbers and transaction reference numbers associated with transactions made through bKash, Nagad, and Rocket are stored. No card numbers or bank account details are kept on krikya's servers.

2.3 Usage and Technical Information

Information collected automatically while using the platform includes:

Device type, operating system, and browser version
IP address and connection time
Pages visited, click patterns, and session duration
Gaming history, bet amounts, and result data
Information obtained from cookies and similar tracking technologies

2.4 Support Service Information

When you seek assistance via live chat or email, the messages you send, account information, and details of the issue are stored, and used in the future to improve service quality.

3 Purpose of Data Use

Collected information is used for the following purposes:

Creating, verifying, and managing accounts
Completing deposit and withdrawal processes securely
Correctly applying bonuses, cashback, and VIP benefits
Ensuring platform security and preventing fraud
Providing customer support and resolving complaints
Meeting legal and regulatory obligations
Improving service quality and user experience
Sending relevant service information where applicable

krikya never sells your information to third parties or rents it out for commercial purposes.

4 Information Sharing and Disclosure

4.1 Service Provider Partners

To operate services, we share limited information with trusted technology and payment partners. These third parties may only use the information to provide specific services and are required to comply with our privacy standards.

4.2 Legal Obligations

krikya may be required to disclose information as part of a court order, government investigation, or legal process. In such cases, every effort will be made to notify the user within the limits of the law.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. Advance notice will be given if such a change occurs, and the new party will comply with the standards of this privacy policy.

5 Data Security Measures

krikya applies industry-standard technical and organisational measures to protect user data:

All data transmission secured through SSL encryption
Passwords and sensitive data stored using one-way hashing
Regular security audits and vulnerability assessments are conducted
Server access is strictly controlled and limited to authorised staff only
Automated monitoring systems are active to detect suspicious activity
All financial transactions go through a two-step verification process

However, no one can guarantee complete security when transmitting information over the internet. krikya is committed to ensuring prompt investigation and response to every security incident.

6 Cookies and Tracking Technologies

6.1 Use of Cookies

The krikya platform uses cookies to maintain login sessions, remember preferred settings, and analyse user behaviour. There are three types of cookies:

Essential cookies: Required for the core functions of the platform and cannot be disabled.
Functional cookies: For remembering language preferences and other personalised settings.
Analytics cookies: For understanding platform usage patterns, with data aggregated and anonymised.

6.2 Cookie Control

You have the option to disable non-essential cookies through your browser settings. However, this may limit some functionality of the platform.

7 Data Retention Period

Your information is retained for as long as your account is active or as needed to provide services. Even after an account is closed, information may be kept in the following cases:

For the period required by legal and regulatory obligations
For as long as there is a possibility of dispute resolution
Financial transaction records for a specific period as required by applicable law

After the set period, information is securely deleted or anonymised.

8 User Rights

Every user of the krikya platform has the following rights regarding their personal information:

8.1 Right of Access and Correction

You may view the information stored in your account at any time and request corrections to any inaccurate or incomplete information. Some information can be changed directly in account settings; otherwise, contact the support team.

8.2 Right to Deletion

You may request that information which is not required to be retained beyond legal obligations be deleted. However, this right may be partially limited in the case of active accounts or ongoing transactions.

8.3 Right to Object to Processing

You may object to marketing communications or certain types of data processing. Opt-out options are available through account settings or via support.

8.4 Right to Data Portability

You may request to receive information associated with your account in a structured and readable format.

9 Protection of Minors

All services on krikya are strictly for those aged 21 and above. Information from anyone under the age of 21 is not knowingly collected. An age verification process is followed during account registration.

If it becomes known that a minor's information has been collected inadvertently, it will be deleted immediately and the associated account will be closed. The Responsible Gaming guidelines contain a detailed discussion on the protection of minors and healthy gaming habits.

10 International Data Transfers

krikya's servers may be located in various countries. Internationally recognised security standards and agreements are followed when transferring data. Protection measures consistent with the privacy laws of the country to which data is transferred are ensured.

11 Policy Changes

krikya reserves the right to update this privacy policy as needed. Users will be notified in advance by email or platform notification, depending on the nature and significance of the changes.

Continuing to use the platform after changes are made will be taken as consent to the new policy. For this reason, it is recommended that you review this page from time to time.

12 Contact and Complaints

If you have any questions, concerns, or requests regarding your information in relation to this privacy policy, please contact us:

Live Chat: Direct support available 24/7
Email: [email protected]

Our support team provides assistance in both Bengali and English. Visit our FAQ page for answers to common questions.

To learn more about krikya and read about our organisation, you can visit the About Us page.