krikya Responsible Gaming Guidelines
Betting is a form of entertainment — it stays enjoyable when you play within limits. This page covers how to stay in control of your gaming and where to find help.
21+ — For Adults OnlyGaming is entertainment, not addiction
krikya believes that betting and casino games remain enjoyable only when players stay aware and in control. The minimum age to open an account on our platform is 21 years. If anyone under that age attempts to register on the site, their account is closed.
Many people bet occasionally for entertainment and enjoy it without any issues. For some, however, it can gradually become a problem. Alongside following krikya's Terms and Conditions, we want you to be able to recognise for yourself when it is time to be careful.
Responsible gaming means sticking to a set budget, not placing large bets out of emotion to chase losses, and not letting gaming take priority over other responsibilities in life. Our Privacy Policy explains how we keep your account information secure — and we apply the same care to your well-being.
Only bet when you are in a good headspace, have the time and money to spare, and are not under any other pressure. If your judgement is affected by alcohol or anything else, it is better to take a break from gaming.
Control Tools
The krikya platform includes several features that let you set your own gaming limits.
Set a Deposit Limit
Decide in advance how much you will deposit each day, week or month. Once the limit is reached, the system will not accept further deposits.
Deposit ControlSession Time Limit
Set a cap on how long you play in one go. When the time is up, the session ends automatically and you get a chance to take a break.
Time ManagementTemporary Break (Cooling-Off)
Put your account on hold for a set number of days — from one day to several weeks. During this time you will not be able to log in or place bets.
Temporary PauseSelf-Exclusion
If you want a longer break, choose self-exclusion. Once active, your account cannot be reopened before the chosen period ends.
Long BreakReview Your Gaming History
View your betting history, wins and losses, and total spending. Looking at the numbers gives you a clear picture of your actual activity.
History ReviewSupport Team Help
If you need help using any of these tools, contact our support team anytime via 24/7 live chat or email — available in both Bengali and English.
24/7 SupportWarning Signs of a Problem
If any of the following apply to you or someone close to you, it is important to take notice and seek help.
- You keep placing large bets to recover lost money, each time thinking "this time it will work."
- You are spending beyond your set gaming budget and using money meant for emergencies or household needs on betting.
- You are hiding your betting from family or friends, or lying about it.
- You are prioritising betting over work, studies or family responsibilities.
- You have tried to stop gaming but cannot, or you feel anxious and restless when you think about stopping.
- You are going into debt or facing financial pressure because of betting.
- You are using betting to cope with low mood, loneliness or frustration.
Where to Get Help
If you recognise a problem in yourself or feel that someone close to you is struggling with addiction, reaching out for help is the bravest step you can take.
krikya Live Chat
Contact our 24/7 live chat support at any time of day or night. You can request self-exclusion, set a deposit limit or ask to have your account closed directly here. The service is available in both Bengali and English.
Email Support
If you prefer written communication, send us an email. Your request will be handled with full confidentiality and the team will respond promptly. Email address: [email protected]
Family and Trusted People
Talking openly with a close family member or trusted friend is often the most effective first step. Let them know you are looking for help.
Professional Advice
Seeking help from a psychologist or counsellor is not a sign of weakness — it takes courage. Mental health professionals and addiction counsellors are available in Bangladesh; contact the psychiatry department of your local hospital or medical college.
Voluntary Account Closure Request
At any time, you can contact krikya's support team and your account will be closed permanently or for a set period. There is no complicated process — just let us know via live chat or email.
krikya's Commitment
The krikya platform is built purely for entertainment — not as a reliable way to earn money. Betting always carries risk and the possibility of losing is ever-present. With this reality in mind, we encourage all members to make informed decisions.
We actively work to prevent underage membership. If there is any doubt about a member's age, documents are requested for account verification. No one under 21 is ever allowed to use an account.
Our support team is trained to handle concerns related to betting with sensitivity. If you ever feel that gaming is getting out of control, open live chat right away and let us know. The FAQ section also contains useful information on responsible gaming.
Anyone concerned about the betting behaviour of a family member is also welcome to contact us by email ([email protected]). We will handle the matter with full confidentiality.